-
How do I claim my refund for the Limited Signed MrBeast Hoodie/T-shirt?
- To claim your refund, you’ll need your order number and the email address used for the purchase. See our Terms and Conditions for eligible refund items and continue reading our FAQs if you need help locating your order number or contact our customer support team via email: refunds@mrbeast.store
-
Do I need to return my signed hoodie or t-shirt to get the refund?
- No, you do not need to return your items. The refund is offered without requiring any return of the product.
-
What if I can’t find my order number or my email address has changed?
- If you’re unable to find your order number or if your email address has changed, contact our customer support team via email, and we’ll assist you in verifying your details and processing the refund, or try the below options to locate:
-
Step 1: Check Your Email Inbox
- Search for any past emails from the MrBeast Store.
- Look for your order confirmation email or shipping confirmation email. The order number is usually found at the top of the email or in the subject line.
-
Step 2: Search Your Email Using Keywords
- If you can’t find the email easily, try searching your inbox using keywords like: - “MrBeast Store”
- “Order Confirmation”
- “Shipping Confirmation”
- The product name (Limited Signed MrBeast 24-Hour Livestream Hoodie and T-shirt or Limited Signed MrBeast 40 Million Celebration Hoodie and T-Shirt)
-
Step 3: Log Into Your MrBeast Store Account
- If you created an account during checkout, visit mrbeast.store and log in. - Navigate to the Orders section in your account dashboard to view your past orders and find your order number.
-
Step 4: Check Your Payment Provider
- Review your bank or credit card statements around the time of your purchase (between August - December 2020).
- Look for any charges from “MrBeast Store” and note the date.
- This information can help the support team locate your order.
-
Step 5: Contact MrBeast Store Support
- If you still can’t find your order number, don’t worry!
- Reach out to our customer support team via email at refunds@mrbeast.store
- Provide any relevant details like your name, email address (used during the purchase), and approximate order date to help us locate your order.
-
The refund link isn’t working or my order number/email is showing invalid. What should I do?
- If the link doesn’t work or your details show as invalid, please reach out to our support team via email. We’ll help resolve the issue and ensure your refund is processed smoothly.
-
How can I contact customer support?
- You can contact our customer support team through our email at refunds@mrbeast.store. We’re here to help!
-
What payment methods are available for my refund?
- Refunds will be provided via digital visa gift cards allowing it to use wherever you want!
-
How will I receive my refund?
- Once you submit your refund.
- Please allow up to 30 days for verification and processing.
- Once processed, you’ll receive an email from refunds@mrbeast.store with your digital visa gift card.
-
How much money will I get back?
- You will be refunded what you paid for each item. The refund is excluding any shipping costs, taxes, duties and restocking fees. In some cases if there was a discount code used then the product price value will be reduced.
-
What if my refund voucher doesn’t work?
- If you encounter any issues with your refund voucher, such as it not working at checkout or showing an invalid code, please reach out to our customer support team via email immediately. We’ll assist in troubleshooting and reissuing the voucher if necessary.
-
What should I do if I’m not happy with the refund process?
- If you’re unsatisfied with the refund process or need further assistance, please contact our support team. We’ll do our best to resolve the issue to your satisfaction. If needed, we can escalate your case for a more in-depth review.
-
What happens if the item was purchased as a gift for someone and they do not have any details?
- First, try to get the information from the person that purchased the gift for you. They will have all the order details. In order for any refund to be processed, credentials will need to be validated by the support team.
- The information required for refund verification is order number and email address.